The role of a service owner is usually a very well understood, defined and implemented capability of many organizations. The common, high-level responsibilities of a service owner
Eine neue Projektmanagement Methode nicht nur als trockene Theorie verstehen, sondern erleben?! Ja, dies ist durchaus möglich. Ich hatte die einmalige Gelegenheit an einem
In today’s competitive environment every company is confronted with the demand to increase its productivity with increasingly scarcer resources. In order to increase
Still 70% of projects fail. Figures may vary accross industries and based upon who and how the research is being performed. But however you look at it the figure is too high. Why?
The PoleStar ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC
70% of the IT departments are unable to demonstrate value to their business. The business and IT relationship is under strain, both parties blaming the other. IT is under
With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have adopted and invested heavily in ITSM best practice
HERMES ist die Projektmanagementmethode für Projekte im Bereich der Informatik, der Entwicklung von Dienstleistungen und Produkten sowie der Anpassung der Geschäftsorganisation.
ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service
TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It