ITIL is the abbreviation for the IT Infrastructure Library guideline that was developed by the OGC (Office of Governance Commerce) in Norwich (England) on behalf of the British government. Today, ITIL is the de-facto global standard in the area of Service Management, and contains a comprehensive and publicly available technical documentation for the planning, provision and support of IT services.
The ITIL books thereby represent a Best Practice guideline for Service Management, in which the „WHAT“, and not the „HOW“, is described. The "HOW" is to be coordinated and implemented according to the size, the internal culture and, above all, the requirements of one's own company. The external viewpoint of the experienced and tried-and -tested consultant can thereby help one to break out of gridlocked structures and to follow new paths. |
| The new generation of the ITIL documents "ITIL V3" has recently been published. This version represents an important evolutionary step in ITIL’s life. "ITIL Refresh" has transformed the guidance from providing a great service tobeing the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it.
V3 allows users to build on the successes of V2 but take IT service management even further. In general, V3 makes the link between ITIL’s best practice and business benefits both clearer and stronger. The main development is that V3 guidance takes a lifecycle approach, as opposed to organising according to IT delivery sectors.
ITIL is now based on five core lifecycle titles:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
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We proudly inform you the availability of the now accredited ITIL V3 Foundation and Foundation Bridge eLearnings.
In this learning module you will receive an insight into the Service Management objectives based on the IT infrastructure library, in short ITIL. The objective is to provide you with an initial overview and basic knowledge of the theoretical bases of IT service lifecycles and Service Management according to ITIL.
Info about ITIL eLearning: Online Demo Buy Online: |
 | Frontside:
ITIL V3 Process Workflow |
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 | Backside:
Asset & Config. Mgmt |
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|  | To order the poster: click here
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