The «Control Processes» process group is one of the core processes of ISO 20000. These processes make it possible to manage the organisation, to control the service and infrastructure components and to manage precise information about the respective configuration.
This precise information is the prerequisite for the decision making in Change Management, as well as for all other processes of the Service Organisation.
The ISO 20000 process group «Control Processes» consists of the processes:
- Change Management
- Configuration Management
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