Service Delivery consists of the processes in which the actual Service Levels are negotiated, defined and agreed with customers and suppliers, and in which reports are drawn up on the services provided in comparison with the defined goals.
The ISO 20000 process group «Service Delivery» consists of the processes:
- Service Level Management
- Service Reporting
- Service Continuity and Availability Management
- Capacity Management
- Security Management
- Budgeting and Accounting
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