| Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series.
This volume sets out information on standards and best practice in relation to a number of key themes including:
- corporate strategy
- IT governance
- change
- business continuity
- IT asset management
- sourcing
- knowledge management
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