| ITIL already pointed out the importance of continuous improvement in the earlier versions. On the one hand, it is necessary for the Service Provider to deliver consistent, repeatable process activities to safeguard the service quality. On the other hand, however, the continuous search for improvements as part of the promised service quality is also important. This book deals with the process elements necessary for the identification and implementation of service improvements, up to and including service deactivation. |
| The volume Continual Service Improvement will include concepts and guidance for the following topics and processes :
- Continual Service Improvement Principles
- Continual Service Improvement Processes
- Measurement and Control
- Service Measurement
- Service Assessment and Analysis
- Service Level Management
- Organizing for Service Continual Improvement
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