ITIL® means IT alignment with the business
The Best-Practice collection for IT operations that is known under the name IT Infrastructure Library (ITIL) is undergoing a revision. Version 3 is currently being worked on under the project name "ITIL Refresh". |
In comparison with the ITIL V2 books, the following extensions have been added:
- Service strategies for
- Outsourcing
- Insourcing
- Co-Sourcing
- Shared Service Models
- ROI development of a business case
- Service Design practices
- Service Management knowledge database
- Request Management
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- ITIL is aligned exclusively towards business usage
- Focus is primarily placed on the Service Life Cycle - and only on the processes as a second priority
- ITIL is the basis, and is thereby a support for the fulfilment of the compliance requirements - (SOX, Basle II, etc.)
- The basis for a Balanced Scorecard is created with ITIL V3
- Quality management on the basis of the Deming Quality Cycle places the learning organisation at the centre of interest
- ITIL V3 has been coordinated with the ISO/IEC 20000 standard
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Agile and adjustable Service Design
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Assistance with the management of Service Providers
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Improved measurability and traceability of real added values
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Gaps out of the current ITIL version (V2) are bridged in version 3
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All V2 processes were transferred to V3
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