| The Service Design publication offers support in the creation and maintenance of the IT Service Management processes, directives, architectures and documentation for the design of appropriate and innovative IT infrastructure services. With these solutions and processes, the current business requirements, as well as those to be agreed in the future, should be able to be fulfilled. |
| The Service Design volume will include concepts and guidance for the following topics & processes:
- Service Design Principles
- Service Design Processec
- Service Portfolio Design
- Service Catalogue Mgmt
- Service Level Mgmt
- Capacity Mgmt
- Availability Mgmt
- Service Continuity Mgmt
- Information Security Mgmt
- Supplier Mgmt
- Service Design Technology
- Service Design Implementation
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