The view of the consistent coordination of business and IT is both the vision and the real value of IT Service Management. As the central framework, the "Service Strategy" book remains as an orientation aid for all other publications and places the importance of the business alignment in the foreground during all phases of the Service life cycle.
The book provides valuable information for the planning and implementation of IT Service Management practices and their alignment to business needs. New and existing IT Services will be aligned to the central principles of IT Service Management. All the following books refer to the Service Strategy in order to guarantee the safeguarding of the business goals in the various life-cycle phases. |
| The Service Strategy book deals with the following instructions & processes:
- Service Management Life Cycle
- Service Strategy Processes
- Strategy Generation
- IT Financial Management
- Service Portfolio Management
- Demand Management
- Organizational Development & Design
- Implementing Service Strategy
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