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ITIL Serivce Management 7 6 5 4 3 2 1
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Acquire and Implement
IT Processes:
Overview
Plan and Organise
Acquire and Implement
Deliver and Support
Monitor and Evaluate

IT solutions have to be identified, developed or acquired and implemented and integrated into the business processes in order to implement the IT strategy. This domain also covers modifications to and maintenance of existing systems, ensuring that the solutions continue to reflect the corporate objectives. The domain typically answers the following management questions:

  • Do the results of new projects meet the corporate requirements with a high level of probability?
  • Are new projects likely to be completed on time and within budget?
  • Will the new systems function properly once they have been completed?
  • Are changes implemented without their having any unnecessary detrimental effect on the current business processes?
     
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