The aim of change management is to ensure that all changes are evaluated, approved, introduced and reviewed using stipulated methods. In this context the focus is on the efficient and prompt implementation with minimal risk to the operational business.

The change management processes and procedures are intended to ensure that changes have a clearly defined and documented scope. Only changes which have an identified business benefit will be authorized. Changes should be planned on the basis of priority and potential risk. Changes to configurations must be verified during the implementation of the change.

The status of the changes and planned dates for implementation form the basis for change and release planning. Information on dates should be communicated to the persons affected by the change.

For comparison see the Change Management Process according ITIL V3.