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Capacity Management
Service Design Prozesse:
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

The capacity management is in charge of fulfilling customer requirements regarding response times, throughput times, transaction volume and other resource needs. Capacity management deals with the optimal and economic usage of existing resources and makes future capacity requirements available in good time. Capacity management is the central process which helps the IT organization to take proactive action in the interest of the enterprise.

Service Capacity Management
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Capacity management has to deal with the following questions:

  • Cost versus Capacity: are the costs for acquiring new capacities justifiable given the business requirements and can these also be used efficiently?
  • Supply versus Demand: Are enough capacity reserves available to cover the customer’s future demand for IT services?
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