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Service Level Management
Service Design Prozesse:
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

The objective of service level management is to ensure the provision of the agreed quality for all existing services and that future services can be delivered according to the agreed and reachable goals. Proactive measuring is intended to help identify and implement service improvements.

In order to meet the growing demand, customers, users and service providers have to properly understand each other. Service level management (SLM) is the best platform for this. SLM is the central function of IT service management and has the task of aligning the business requirements with the economically viable possibilities of the IT service organization.

The goal of these negotiations is to agree, secure, monitor and control the service level agreements (SLAs) with clearly measureable targets for service quality. Before the customer’s service level requirements can be agreed they have to be secured by the internal and external partners of the IT service management organization. This requirement of IT services requires a breakdown of the individual services into sub-components.

Service Level Management
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