Regardless as to whether software is developed in-house or outsourced, the application management possesses the necessary technical know-how for controlling and monitoring the applications. Application management also supplies the necessary resources for supporting the ITSM lifecycle and secures the appropriate know-how transfer: from design, to transition phase through to operation.

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The application management function is responsible for the management of applications throughout their lifecycle. This function is performed by all the teams involved in the control of and support for operating applications. Application management also plays a central role in the design, testing and improvement of applications which represent the functional part of an IT service. As such, these teams are also involved in development projects.