The aim of the technical management is to achieve an optimum design of resilient, cost-efficient technology infrastructures. The ability to provide appropriate skills for component maintenance and diagnosis in error situation is a key prerequisite for the planning, implementation and maintenance of stable infrastructures and consequently for supporting the business processes.

The technical management function relates to the teams that deliver technical expertise and the higher level management of the IT infrastructures. This function has a dual role to fulfill. On the one side it is the guardian of the technical know-how required for the design, testing, operation and optimization of IT services. Secondly, it supplies the current resources for supporting the ITSM lifecycle and also ensures the necessary know-how transfer in the design, build, transition and operation phases of the technology.