The service portfolio describes all services of a service provider in such a way that the business benefit can be deduced. A service portfolio is therefore more than just a list of services. Service portfolio management is a dynamic method for controlling service management investments throughout the enterprise and actively managing their value. The aim of this is to turn service management into strategic assets

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The objective of service portfolio management is to provide the answer to the following questions:

• Why should customers buy this service?
• Why should they buy it from us?
• What form does the pricing structure take – or how does the refund system work?
• What are our strengths and weaknesses, priorities and risks?
• How should we apply our resources and capabilities?

A superordinate approach is needed to answer these questions. In addition to technical knowledge there is a need for experience in the areas of marketing, finances, operation management, IT and industrial engineering.