ITIL Serivce Management ITIL Überblick ITIL Service Strategies ITIL Service Operation Service Design ITIL Service Transition ITIL Continual Service Improvement ITIL Books
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What is ITIL?

ITIL® is the abbreviation for the guideline IT Infrastructure Library. The main focus of the development was on mutual best practices for all British government data centers to ensure comparable services. Today ITIL is the worldwide de-facto-standard for service management and contains broad and publicly available professional documentation on how to plan, deliver and support IT service features. In the meantime ITIL® is already 20 years old and ther is already a fourth release of the publications. The core publications are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These core publications describe 26 processes starting from the strategic orientation of the IT to the continual improvement of Services.


ITIL Core Publications

The ITIL core publications form a set of five manuals that illustrate a lifecycle model from service strategy, service design up to continuous service improvement. The manuals contain these titles and subjects:

  •  Service Strategy
  •  Service Design (models for productive operation)
  • Service Transition (service implementation/launch)
  • Service Operation (productive operation of services)
  • Continual Service Improvement
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