The ITIL® V3 foundation bridge course enables the holders of an ITIL® V2 foundation certificate to acquire the ITIL® V3 know-how through a shortened form of training. This seminar primarily highlights the special features of and the key differences in the ITIL® V3 version.
Target groups:
Individuals who require a basic understanding of the ITIL® framework and want to know how this can be applied in an organization to improve the services and service management quality.
IT technical specialists in an organization which has adapted ITIL® and now wishes to initiate a continuous program of improvement.
This certificate is available only to those persons who have already obtained an ITIL® V2 certificate..
Learning objectives:
By successfully passing the ITIL® V3 foundation bridge training the candidates can achieve the following learning objectives:
- service management in practice (understanding)
- service lifecycle (understanding)
- key principles and models (understanding)
- generic concept (awareness)
- selected processes (awareness)
- selected roles (awareness)
- selected functions (awareness)
- technology and architecture (awareness)
- ITIL® qualification model (awareness)
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