This three-day intermediate course provides the participants with a more in-depth insight into the ITIL® V3 service strategy phase. Sound knowledge of the overall concept, processes, policies and methods is formulated in conjunction with the service strategy lifecycle phase.
The key focus areas include the aim and purpose of service strategy, the basic principles, processes, activities, functions, support technologies as well as views on implementation.
Target groups:
This service strategy lifecycle course is aimed at
- participants who possess an ITIL® V3 foundation (or V3 bridge) certificate and who wish to acquire more in-depth knowledge of approaches to service management best practice.
- participants who wish to undergo further training to become an ITIL® Expert or ITIL® Master.
- participants who wish to acquire a more in-depth understanding of service strategy
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Typical roles are: CIO, Senior IT Manager, IT Manager.
Learning objectives
By successfully passing the ITIL® V3 service strategy training course the candidates can achieve the following learning objectives:
- Conceptuality and context in the service lifecycle concept
- Principles of service strategyAffected processes within the service strategy
- Definition of services and market areas
- Conducting strategic analyses
- Financial management application
- Managing demand
- Controlling the strategy in all lifecycle phases
- Critical success factors, challenges and risks
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