This three-day intermediate course provides the participants with a more in-depth insight into the ITIL® V3 service transition phase. Sound knowledge of the overall concept, processes, policies and methods is formulated in conjunction with the service strategy lifecycle phase.
The key focus areas include the aim and purpose of service transition, the basic principles, processes, activities, functions, support technologies as well as views on implementation.
Target groups:
This service transition lifecycle course is aimed at
- participants who possess an ITIL® V3 foundation (or V3 bridge) certificate and who wish to acquire more in-depth knowledge of approaches to service management best practice.
- participants who wish to undergo further training to become an ITIL® Expert or ITIL® Master.
- participants who wish to acquire a more in-depth understanding of service transition.
Typical roles are: CIO, Senior IT Manager, IT Manager and IT Change Management Team Leaders, IT transition employees (development, deployment, operation).
Learning objectives:
By successfully passing the ITIL® V3 service transition training course the candidates can achieve the following learning objectives:
- Introduction to Service Transition
- Conceptuality and context of service lifecycle concept
- Principles of service transition
- Concept of service delivery as well as the roles of utility and warranty
- Processes affected within service transition
- Challenges, critical success factors and risks in ST
- Service Transition Processes
- Change management
- Service asset & configuration management
- Release and deployment management
- Evaluation
- Knowledge management
- • General Service Transition activities
- Managing communication and commitment
- Managing organizational and stakeholder change
- Stakeholder management
- Operation for Service Transition
- Service transition roles and responsibilities
- Organizational context to service transition
- Technology in Service Transition
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